Change username

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    Rachel Goette
    Asked on March 11, 2019 at 01:01 PM

    Can I change the username on my Jotform account from gigglefudge28 to be truefire.


    Also, I need to set up a 2nd Jotform account and move a form within this account into it. Can that be done? Can I (or admin) move an existing form into a new account? The form is called Real Kids Ministry Team - Volunteer Application. I will set up a new account once I have confirmation. Thanks

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    Kiran
    Answered on March 11, 2019 at 02:44 PM

    I have checked your account and see that it is currently holding Bronze monthly subscription plan that is being paid using PayPal. Unfortunately, the change of username cannot be updated on the subscription plan due to technical limitations of PayPal. Since the subscription was renewed about a week i.e., on Mar 05, 2019, you may cancel the subscription from the PayPal dashboard by following the guide below.

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    Once the account is downgraded to Free, we can change the account username as per requirement. 

    Thank you!

  • Profile Image
    Kiran
    Answered on March 11, 2019 at 02:44 PM

    I have checked your account and see that it is currently holding Bronze monthly subscription plan that is being paid using PayPal. Unfortunately, the change of username cannot be updated on the subscription plan due to technical limitations of PayPal. Since the subscription was renewed about a week i.e., on Mar 05, 2019, you may cancel the subscription from the PayPal dashboard by following the guide below.

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    Once the account is downgraded to Free, we can change the account username as per requirement. 

    Thank you!