What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    e-mail don't send.

    Asked by majkov on February 07, 2013 at 03:57 AM

    Your service don't send email about completion of form.

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    JotForm Support

    Answered by Welvin on February 07, 2013 at 04:47 AM

    Hi,

    That is because your email address is IN our bounce list with the following result and reason(s);

    Result: 

    mao@polimetal.ru is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 530-'5.7.1 Client was not authenticated'

    Please check this guide on how to prevent this from happening again:

    How to setup email alerts to prevent "emails not being received" issues

     

    I have now removed your email address from the said list so it should be working fine now.

    Thanks

  • Profile Image

    Answered by majkov on February 07, 2013 at 04:50 AM

    ooo... yes. it's did't work at 2 weeks ago. Now my exchange server working very well.

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    JotForm Support

    Answered by Welvin on February 07, 2013 at 05:24 AM

    Great! Feel free to contact us again for any issues. Have a great day!