Verification for email change request shows incorrect account username.

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    Gary Verberne
    Asked on March 12, 2019 at 01:56 AM

    Hi Jotform

    I'm a new user, just created an account this evening - love how easy it is to create forms - thanks!

    I provided my email address as before I realised that forms would be submitted only to that address.  I am recreating the website and am using Jotform to create our membership application form - I need the form to be submitted to Unfortunately somehow, when I was trying to change it via my profile settings, that address got associated with a demo account, as I received a confirmation email to membership@... saying:

    Thank you for using JotForm. You've entered as the email address for your Jotform account. Please verify this email address by clicking the button below: Your username: guest_apiDemo 

    Are you able to remove the association between that address and the demo account so I can update the address on my Jotform account?  The username on my account is skichristie.


    Gary Verberne

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    Answered on March 12, 2019 at 04:28 AM

    I am sorry for the trouble caused to you. I am reporting this issue to our backend team. We will get back to you as soon as we have any update on this. 

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    Answered on March 12, 2019 at 09:48 AM


    Sorry for the inconvenience caused. I have changed the email of account 'skichristie' to ''. Please let us know if you need any further assistance.



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    Gary Verberne
    Answered on March 12, 2019 at 02:43 PM
    Many thanks!