Form Over Quota

  • CoopLeGO
    Asked on March 12, 2019 at 5:32 AM

    Dear Costumer Support,

    the form on my website tell me that i'm over quota but looking at my usage on this page , https://eu.jotform.com/myaccount/usage , it seems like i'm not over quota.

    Could you help me, please?


    Thanks

    Jotform Thread 1758144 Screenshot
    Page URL: https://www.giovanivaldarno.it/lavora-con-noi.html
  • Mert Ceylan JotForm Developer
    Replied on March 12, 2019 at 9:08 AM

    I have cleared your form caches. Your account status is active again. If you encounter this problem again you can clear your form caches like shown in this guide: 

    https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    I have also made a test submission to your form to test if your upload space is calculated properly.

    Hope this helps and if you require further assistance feel free to contact us