Trying to cancel my Bronze plan

  • Cyril Marinos
    Asked on March 12, 2019 at 10:16 AM

    Hello,


    I would like to delete my account and cancel billing. 


    Thank you.

  • David JotForm Support Manager
    Replied on March 12, 2019 at 12:04 PM

    We have refunded the last charge from your Bronze subscription(I-74V4ENJWD3TT) and put your account back to free plan.

    Please note that PayPal does not give us the option to cancel a subscription. So, you need to make sure to cancel it at PayPal's site, you may even contact PayPal's support to help you cancel it correctly, otherwise, it will keep renewing each month.