What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem with the form

    Asked by Mrkay on February 07, 2013 at 06:38 AM

    Hi we have a sample request form that has always worked fine but at the moment it is not displaying on the site instead we are getting the following in place of the form.

     

    v8_build_source.js:49: ReferenceError: V8Config is not defined load ( V8Config.CACHEPATH + form_id + '.js' ); ^ ReferenceError: V8Config is not defined at v8_build_source.js:49:8

     

    We have re-embeded the script twice now; once with the original code and then with a cloned version of the form.

     

    Original: <script type="text/javascript" src="//form.jotformeu.com/jsform/20754625505351"></script>

    Cloned: <script type="text/javascript" src="//form.jotformpro.com/jsform/30372825967968"></script>

     

    We have have placed both the codes onto the current page and also onto our new test site. The results are the same http://greatgrass.co/sample-request       http://greatgrass.co/v2/sample-request

     

    Please assist we have had to disable our google ads whilst this issue is resolved.


    Page URL:
    http://greatgrass.co/sample-request

  • Profile Image

    Answered by Mrkay on February 07, 2013 at 07:54 AM

    @EltonChris 

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    JotForm Support

    Answered by Welvin on February 07, 2013 at 08:21 AM

    Hi,

    Apologize for the issue. I have just cleared your forms cache, please kindly check again. That is just a normal form caching problem that can also be resolved by re-saving your form into our form builder.

     

    Thanks

  • Profile Image

    Answered by Mrkay on February 07, 2013 at 08:37 AM

    Hi Welvin,

    Thanks for this, I did try re-saving with no luck originally. Its operating now. Is there a way to set up an alert if the jotform goes down that you are aware of or is there anything I can have google analytics notify me. This issue must have been on going for 36 hours before being noticed and it is a vital function to our business.

     

    Cheers

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    JotForm Support

    Answered by abajan on February 07, 2013 at 09:58 AM

    @Mrkay

    We don't send automatic notifications when forms are unavailable but there are a number of services that monitor your web pages and send alerts when their contents change. However, I don't know enough about them to recommend one over the others. Some years ago I used ChangeDetection for a while but they only monitor pages once a day and I doubt that that would be adequate for your business. Paid services would probably offer more frequent monitoring. The best I can currently suggest is that you shop around for the best deal.