What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why does the email text not come through in the emails?

    Asked by obel on February 07, 2013 at 07:44 AM
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    Answered by pinoytech on February 07, 2013 at 09:55 AM

    Hi obel,

    Sorry for the inconvenience that may have caused. Your form is working fine on our end upon checking. Have you check already your emal spam/bulk folder? If not, can you please check it? You might consider checking this article also on how to prevent emails not being received for more detailed information.

    Feel free to contact us again if you need further assistance.

    Thank you!

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    Answered by obel on February 07, 2013 at 06:22 PM

    The Email field is still blank on the email received today. 

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    JotForm Support

    Answered by Welvin on February 07, 2013 at 07:54 PM


    First, I suggest you to make the email field as required because as you could see, it is not required and therefore, users might left that unaswered so when you received the notifications, the field is blank.

    Second, re-embed your form using the iframe method: How to get your Form's Iframe Code to avoid script conflicts when the form is embedded into your website.

    Let us know if you need any further assistance.