Access denied by opening includes!

  • Profile Image
    wvdheuvel
    Asked on February 07, 2013 at 09:19 AM

    When a user include a file, b.e. *.pdf or *.jpg it is stored in the database of Jotform; by opening the file the error-message is this:
    This XML file does not appear to have any style information associated with it. The document tree is shown below.
     <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>21C9CE9ABD4A70D5</RequestId>
     <HostId>
    o6V+Ug5pAgvPOekCm/uVViMSfgPj1ceT8jIdU3lz6XIo1M2/0pdL38l4gbyDMrJ7
    </HostId>
    </Error
    Can you give me a clue? 

  • Profile Image
    abajan
    Answered on February 07, 2013 at 09:31 AM

    Yes, I got the same error while in your account and attempting to access the files uploaded via the form in question. I've submitted a ticket to get this sorted out for you.

    Our apologies for any inconvenience caused.