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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Access denied by opening includes!

    Asked by wvdheuvel on February 07, 2013 at 09:19 AM

    When a user include a file, b.e. *.pdf or *.jpg it is stored in the database of Jotform; by opening the file the error-message is this:
    This XML file does not appear to have any style information associated with it. The document tree is shown below.
     <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>21C9CE9ABD4A70D5</RequestId>
     <HostId>
    o6V+Ug5pAgvPOekCm/uVViMSfgPj1ceT8jIdU3lz6XIo1M2/0pdL38l4gbyDMrJ7
    </HostId>
    </Error
    Can you give me a clue? 

    Page URL:
    http://www.timmerbedrijfvandenheuvel.nl/joomla/contact/offerte-aanvraa<br/>g-afdaksysteem

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    JotForm Support

    Answered by abajan on February 07, 2013 at 09:31 AM

    Yes, I got the same error while in your account and attempting to access the files uploaded via the form in question. I've submitted a ticket to get this sorted out for you.

    Our apologies for any inconvenience caused.