What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Stripe Integration: Oops! You must supply either a card or a customer ID

    Asked by dng on February 07, 2013 at 09:42 AM

    Form here:



    Try submitting the form with a credit card.  You'll get "Requires card or customer id."  and the form will not submit.  On firefox, you'll actually see the absolute path on your server to the php file where the error is thrown.  Yikes!


    Please get back to me ASAP.  I'm losing donations because the form doesn't work.

    Page URL:

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    Answered by dng on February 07, 2013 at 12:06 PM


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    JotForm Support

    Answered by Welvin on February 07, 2013 at 03:49 PM


    I have forwarded this to our developers for further investigations, we will let you know on this thread as soon as we receive updates

    Thanks for your patience and understanding on this matter.

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    JotForm Support

    Answered by NeilVicente on February 08, 2013 at 06:04 PM


    We have released a fix for this problem today. Would you mind testing it out and letting us know if there are any other problems?

    We'd appreciate your issue on this matter.

    Best regards