Is there a JotFrom reason for PayPal not working on iPad as opposed to desktop?

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    afcpool
    Asked on March 12, 2019 at 09:37 PM

    User(s) reporting that after they click submit when on an iPad, they get PayPal message that We're sorry, things don't appear to be working at the moment. Then it says to Try Again or Return to Merchant.


    However, when going from desktop there are no issues.

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    Kevin_G
    Answered on March 12, 2019 at 10:36 PM

    The integration should work with all the devices, may we know if your form is embedded on a web site or if you're using the direct form URL provided by Jotform? 

    Also, please let us know the details about the device where the issue was replicated, which iPad is he using? 

    We will perform some tests in order to troubleshot the issue. 


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    afcpool
    Answered on March 13, 2019 at 10:13 AM

    Actually turns out user had same problem with an invoice I sent out from the PayPal account, so clearly somehow related to how her iPad connection and nothing to do with JotForm.


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    Richie_P
    Answered on March 13, 2019 at 12:02 PM

    Good to know the issue has been resolved.

    If you have further questions, let us know.