How to renew?

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    Carrie
    Asked on March 13, 2019 at 01:47 AM

    Can you make an exception? I was out of the country (Germany) for seven weeks. I tried to renew when I got the Email from you all but for what ever re

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    BJoanna
    Answered on March 13, 2019 at 03:58 AM

    Your post was cut off. 

    I checked your account and it was downgraded to a Free plan on January 11th after 3 failed attempts to renew your subscription. You can simply re-upgrade your account by following the steps form this guide:

    How to Upgrade My Account

    You previously had a Bronze yearly plan.