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    Few Submissions Not Showing in Form Submission Page

    Asked by timhall65 on February 07, 2013 at 10:28 AM

    I had 7 form submissions yesterday... now only 5 are showing up on JotForm. I know there were 7 because I recieved the 7 form submissions via email. How do I recover the lost submission forms from JotForm?

    Page URL:
    http://realty-cards.com

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    JotForm Support

    Answered by Welvin on February 07, 2013 at 02:52 PM

    Please see my response on this thread:

    http://www.jotform.com/answers/175955-Incomplete-results-posting

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    What particular form in your account this issue happen, please let us know so we can check. Furthermore, can you provide us the email address or any relevant information about the submitter?

     

    Thanks

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    Answered by timhall65 on February 07, 2013 at 03:50 PM

    Ok, this has nothing to do with my issue... There are 2 form submissions that I recieved email notifications. These 2 submissions ARE NOT on my JotForm. They were not deleted by me... they are just not showing up on my reports.

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    JotForm Support

    Answered by Welvin on February 07, 2013 at 04:01 PM

    Hi,

    My sincere apology. I have updated my post above with this message:

    What particular form in your account this issue happen, please let us know so we can check. Furthermore, can you provide us the email address or any relevant information about the submitter?

    Can you please provide the ask information? Thanks
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    Answered by timhall65 on February 07, 2013 at 04:29 PM

    It is the form titled "Business Card Order"

    I recieved to submissions:

    12:48PM Feb 06  from bethc@century21aa.com

    1:11PM Feb 06  from feliciabeltran@gmail.com

    These submissions do not show up in my JotForm Submissions list

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    JotForm Support

    Answered by Welvin on February 07, 2013 at 07:22 PM

    Hi,

    Thanks for providing that information, I indeed can't find that emails in your form submissions page. Well, I have forwarded this to our developers for further investigation.

    Please update this thread if you reproduce the same problem again with any new submissions.

     

    Thanks

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    Answered by timhall65 on February 13, 2013 at 02:56 PM

    Again, I am missing form submissions. I just did a TEST submission and it is not showing up in my list of submissions on jotform.com/myforms/

    WHAT IS GOING ON!!!

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    JotForm Support

    Answered by Welvin on February 13, 2013 at 04:27 PM

    @timhall65,

    Apologize! Let me please inform you that our Technicians has solved the replication issue, please kindly re-check and update us if you're still not getting the missing submissions.

     

    Thanks