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    Abraham Ibrahim 
    Asked on March 13, 2019 at 09:18 AM

    Hello, I am trying to access my form today and got the notification Login Suspended, please help sort this out.


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    Answered on March 13, 2019 at 11:46 AM

    Upon review of your account we have found that one of your forms is requesting passport information. Form ID=53212043829551

    This is not allowed without the proper security by adding the mandatory widgets:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    We can reactivate your account if you would agree to protect such data with them

    We will wait for your response.

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    Answered on March 13, 2019 at 11:51 AM

    Yes please I will protect the data.

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    Answered on March 13, 2019 at 01:10 PM

    Your account is active and your forms available. Please modify your forms for compliance.

    We will review again your account in within 3 business days.

    Thank you