What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Will registration information come to my e-mail address once PayPal is activated?

    Asked by jennyhunter123 on March 16, 2011 at 10:00 AM

    I am setting up a conference registration form.  I need to collect information from the people registering for a conference as well has have then pay on PayPal.  Once PayPay is set up, it looks like when the Submit button is hit, the person is taken directly to the PayPal website to pay for the conference.  What happens to the registration information they have already filled out.  Is it lost, or does it come the the e-mail addresses I have named?

    Page URL:

  • Profile Image

    Answered by DanielGriffin on March 17, 2011 at 02:33 PM

    Hi Jenny,

    You will recieve that information as soon as the payment is complete.  If your users go to paypal and then decide not to pay, those submission will be held as "Pending".  Pending submissions are still visable in your submissions list, but you wont recieve an email from them if the user decides not to continue.  But any payments which go through completely will just send all of the data together, so rest assured, nothing ever gets lost.