Why we receive Pending Payment emails?

  • Profile Image
    Fototravel
    Asked on March 14, 2019 at 03:26 PM

    Good afternoon,


    I have linked one jotform with my Paypal account,


    When its sales below 20 dolars its accepted! When its more they send me this message,


    Can you help me solve it?


    Paypal service tells me that everything is ok


    1552591460Sin título.jpg

  • Profile Image
    Victoria_K
    Answered on March 14, 2019 at 05:19 PM

    I see that your form is set up to send emails for submissions that were not paid. 

    The incomplete payment submission usually means that user decided to not to complete the transaction on the PayPal payment page. Please follow the next guide for more information.

    Paypal Incomplete Payments FAQ

    We will be glad to assist if you need more help, just let us know. 

  • Profile Image
    Fototravel
    Answered on March 14, 2019 at 05:43 PM
    The cliente was infront of me, and my jotform declined to make the payment
    El jue., 14 de mar. de 2019 17:19, JotForm escribió:
    ...
  • Profile Image
    Jed_C
    Answered on March 14, 2019 at 07:56 PM

    What error do you see when it exceeds $20 amount? Can you please re-attach the image by following this guide https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum as we are not able to see the previous attachment.

    Looking forward for your response. 

  • Profile Image
    Fototravel
    Answered on March 14, 2019 at 08:35 PM

    When exceeds +$20 declines the card and its send me message that the payment is pending1552609926Sin título.jpg

     
    Does not let the payment through
     
    It happens in diferent many ocasion
     
    1552610060Sin título.png
     
     
     
    In all ocasions my clients are in front of me, they use their paypal or credit card in my shop, but the payment does not go through!
  • Profile Image
    Fototravel
    Answered on March 14, 2019 at 08:43 PM
    When exits +$20 declines the card and its send me message that the payment
    is sending
    Does not let the payment go
    It happens in diferent many ocasiond
    El jue., 14 de mar. de 2019 19:56, JotForm escribió:
    ...
  • Profile Image
    Kiran
    Answered on March 15, 2019 at 12:10 AM

    Unfortunately, the images are not uploaded correctly to the thread. We request to resend the screenshots again by opening the thread https://www.jotform.com/answers/1761311.

    We will wait for your response. Thank you! 

  • Profile Image
    Fototravel
    Answered on March 15, 2019 at 12:47 PM

    Does not let the payment through

     

    It happens in diferent many ocasion1552668350Sin título.jpg

     

    In all ocasions my clients are in front of me, they use their paypal or credit card in my shop, but the payment does not go through!

     

    1552668409Sin título.png

  • Profile Image
    Victoria_K
    Answered on March 15, 2019 at 01:53 PM

    Thank you for providing more information. As far as I understand, payments go through, but submissions are received as incomplete payments, correct? Or your customers receive any error upon submitting a payment? If error occurs, could you let us know what does it say?

    Basically, as long as your IPN is enabled on your PayPal account settings, that should be enough for the entire process to work.

    JotForm receives IPN notification from PayPal if the payment went through successful or not. Unfortunately, I am not sure, but it seems that a business type account is required for the IPN in PayPal to work. Otherwise, all the payments will be treated as incomplete. If you are currently using a personal PayPal account, I would suggest upgrading to business type so you can enable the IPN. You may also contact PayPal support so they could check your account.

  • Profile Image
    Fototravel
    Answered on March 15, 2019 at 02:16 PM

    Thank you for providing more information. As far as I understand, payments go through, but submissions are received as incomplete payments, correct? ? Or your customers receive any error upon submitting a payment?Payments does not go through. In the time that all the necesary information is added to the Jotform a message "Your submission is declined" appears, and an email for pending payment is received.

    Basically, as long as your IPN is enabled on your PayPal account settings, that should be enough for the entire process to work. My IPN is enabled on my PayPal account


    JotForm receives IPN notification from PayPal if the payment went through successful or not. Unfortunately, I am not sure, but it seems that a business type account is required for the IPN in PayPal to work. Otherwise, all the payments will be treated as incomplete. If you are currently using a personal PayPal account, I would suggest upgrading to business type so you can enable the IPNI have a business acount on PayPal. in Jotform i have a normal Paypal. Do i need to change that? In all forms i can not wrap my head around the fact that two payments of 20US accepted and in the same day a payment of 200 US declined! 

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  • Profile Image
    jonathan
    Answered on March 15, 2019 at 03:32 PM

    I recommend you use the business plan PayPal account on your form. Using the business plan have benefits in 2 folds.

    1. You can enable IPN

    2. There will be no payment limit. Personal PayPal account do have limit. You may check with PayPal about the payment limit you can receive on your PayPal account.