How to Downgrade my Account back to Free

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    sdngrptn
    Asked on February 07, 2013 at 04:17 PM

    Hi, I've tried to downgrade account selecting a different plan (free one), but it fails always when I click the cancel subscription button.

     

    How can this be achieved?

     

    Thanks.

  • Profile Image
    jeanettebmz
    Answered on February 07, 2013 at 05:02 PM

    In order for you to downgrade your account follow these steps

    Click on your account Settings

     

    Go the BILLING section . It will show you what is your current plan, so in order to downgrade to the Free Plan , click on the Free Starter Section  and click on swith plan

     

    Then click on CANCEL SUBSCRIPTION

  • Profile Image
    sdngrptn
    Answered on February 07, 2013 at 05:08 PM

    Hi, thanks for your response, I followed these steps already, but I got this error.

     

    Error cancelling your subscription.
    Please get in contact with our support team. Sorry for the inconvenience.

  • Profile Image
    jeanettebmz
    Answered on February 07, 2013 at 05:19 PM

    It seems there is a gltich into our servers , at any rate the subscription has been cancelled and you should not get charged again on March 6, your account is now set to downgrade on March 7