- sdngrptnAsked on February 07, 2013 at 04:17 PM
Hi, I've tried to downgrade account selecting a different plan (free one), but it fails always when I click the cancel subscription button.
How can this be achieved?
- jeanettebmzAnswered on February 07, 2013 at 05:02 PM
In order for you to downgrade your account follow these steps
Click on your account Settings
Go the BILLING section . It will show you what is your current plan, so in order to downgrade to the Free Plan , click on the Free Starter Section and click on swith plan
Then click on CANCEL SUBSCRIPTION
- sdngrptnAnswered on February 07, 2013 at 05:08 PM
Hi, thanks for your response, I followed these steps already, but I got this error.
Error cancelling your subscription.
Please get in contact with our support team. Sorry for the inconvenience.
- jeanettebmzAnswered on February 07, 2013 at 05:19 PM
It seems there is a gltich into our servers , at any rate the subscription has been cancelled and you should not get charged again on March 6, your account is now set to downgrade on March 7