Payment Options Greyed Out

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    Asked on March 14, 2019 at 06:01 PM

    Hello! I'm trying to create a payment form for my course. But the payment options are greyed out. Can you help?

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    Answered on March 14, 2019 at 06:02 PM

    The YouTube video shows that you can drag the payment option to the form. But the payment options are not accessible.

    1552600965Screen Shot 2019-03-14 at 3.01

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    Answered on March 14, 2019 at 08:33 PM

    The Payment Apps available under the Payments tab of the Form Elements will appear grayed-out if there is already a payment field added to the form. There can only be one payment field added in a form and it appears that your form already has a Purchase Order payment field.

    While on the Payments tab, scroll down to see the Purchase Order active with an "Edit" button on the right. Click the "Edit" button" so the payment field will be shown on the builder page.

    If you want to change to a different payment field, you must delete the existing payment field first.


    If you have other questions or concerns, please do not hesitate to let us know.