My customers are getting not able to get their payments to process. How can I get them to process?

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    Asked on March 14, 2019 at 11:02 PM

    My customers are filling out the applications that I set up for them on Jotform, but their payments aren't going through. I followed all the steps to connect Stripe to the form.

    Here's the link that they are using.

    How can I get the cards to process?

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    Answered on March 15, 2019 at 01:41 AM

    I am sorry for the trouble caused to you. I did check your form and it seems you have not integrated it with your Stripe account. Please check the screenshot below:


    I would suggest you to please integrate your payment tool with your Stripe account and that will solve your problem.

    Hope this helps.

    Do get back to us if you have any questions.

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    Answered on March 18, 2019 at 10:43 AM
    Thank you!
    This was a big help.
    *Darian Moorman*
    9700 Medlock Bridge Road
    Suite 128
    Johns Creek, GA 30097
    (404) 936-7982 c
    (678) 417-8742 o