I am receiving the test emails, but not the actual submission notificat

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    jasonmsahl
    Asked on March 15, 2019 at 02:38 AM

    I am receiving the test emails, but not the actual submission notification emails. The notification recipient email is the same email associated with the account. Checked junk folder, nothing found.



    This is a re-post of a comment on How to Change the Email Address Used for Notification Email?

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    roneet
    Answered on March 15, 2019 at 04:15 AM

    The settings are all in place. Could you please delete the existing Notification email and configure a new one.

    Also, please whitelist JotForm Ip address and domains at your end.

    https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Let us know how it goes.

    Thanks.

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    jasonmsahl
    Answered on March 15, 2019 at 10:15 AM

    Whitelisted JotForm, and received all of the emails. Thank you!