I am receiving the test emails, but not the actual submission notificat

  • jasonmsahl
    Answered on March 15, 2019 02:38 AM

    I am receiving the test emails, but not the actual submission notification emails. The notification recipient email is the same email associated with the account. Checked junk folder, nothing found.

  • roneet
    Answered on March 15, 2019 04:15 AM

    The settings are all in place. Could you please delete the existing Notification email and configure a new one.

    Also, please whitelist JotForm Ip address and domains at your end.

    https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Let us know how it goes.

    Thanks.

  • jasonmsahl
    Answered on March 15, 2019 10:15 AM

    Whitelisted JotForm, and received all of the emails. Thank you!