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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    bug on notification email set up

    Asked by ashopforms on February 07, 2013 at 06:31 PM

    Hi, I am setting up an email notification and the recipients email is default, but when I change it and test send, it still goes to the original email, not the new one I entered.


    The other question I have is, can I move a form to a new account without creating it from scratch again?

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    JotForm Support

    Answered by EltonCris on February 07, 2013 at 08:22 PM


    Please make an actual submissions with your form in order to test the new recipient email address entered on your form notification settings. Using the Test Email function will only send a test notification to the email address associated with your account. 


    Yes, you can clone the form using its URL into another account. Here's a guide: How to Clone a Form from a Web Page

    Let us know if you have any other questions or concerns. Thanks!