What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can I retrieve submissions from a form I've changed?

    Asked by tamjams on February 07, 2013 at 11:52 PM

    I had 24 submissions with payments for a form that I created. I had to change the form and when I did, all my submissions went away. Is there a way to revert to the old form or at least retrieve the submissions from that form? I need to provide info from the submissions to prove that I received those payments. Please help. Thank you.

  • Profile Image
    JotForm Support

    Answered by Goldo on February 08, 2013 at 02:36 AM

    Unfortunately, you can no longer retrieve those files. It is always recommended to just clone a form (with submissions) when you try to make changes.

    If you have set a notification alert for those submissions, then you might want to take a look at your email address for the submission details.

    Sorrry for the inconvenience.