PRINT form button ignore call to print() error

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    rosewoodhd
    Asked on March 17, 2019 at 04:07 PM
    I added the 'print form' button to my form but nothing happened when I tested it.
  • Profile Image
    jonathan
    Answered on March 17, 2019 at 04:17 PM

    I was able to see the problem also when I test the PRINT button of the form embedded on your website. The PRINT button was not active when I tried using.

    1552853659zzz 2019-03-18 04.13.05.png


    However this was not the case when I test using the form URL https://www.jotform.com/form/83166585461161

    The PRINT button on the form work as intended.

    ---

    It seems the issue had to do with script conflict between your website's and those in the form.

    What I suggest you do first is to re-embed the form on your website page.

    Use instead the iframe embed code of the form.

    User guide: Getting the Form iFrame Code

    Please try this first. Let us know if issue still persist.


  • Profile Image
    rosewoodhd
    Answered on March 17, 2019 at 06:43 PM
    I changed my website and embedded the iFrame code.
    Print and clear buttons don’t work.
    Submit button works.
    Rose K.
    Customer Service
    [cid:image002.png@01D49DF1.DDA2CC20]
    PO Box 4, Polk OH 44866 USA
    PH 419.651.2400
    Fax 513.826.9320
    www.RosewoodHomeDecor.com
    ...
  • Profile Image
    jonathan
    Answered on March 17, 2019 at 06:58 PM

    We apologize for the inconvenience caused. I test the iframe embedded form on your website and I was also able to encounter still the PRINT issue.

    1552863440zzz 2019-03-18 06.55.11.png


    Please allow me more time to investigate what was causing the print problem. I will be back shortly.


  • Profile Image
    jonathan
    Answered on March 17, 2019 at 07:15 PM

    Unfortunately I was not able to find a temporary fix. It seems there is a problem on the PRINT button itself.

    I have now elevated the issue to the next level support for further investigation.

    We will notify you here once we have fixed the issue.