Save and continue later feature not working.

  • davidbucky86
    Asked on March 17, 2019 at 8:43 PM

    I have a client who is trying to fill out one of my forms but the "Save and continue later" feature is not working. Link below:


    https://form.jotform.com/63034560304142?session=&mainContact=Kortney+Fields&phoneNumber=734.770.2612&email=kortney1234@hotmail.com


    Any help would be greatly appreciated!

    Thanks!

    Page URL: https://form.jotform.com/63034560304142?session=&mainContact=Kortney+Fields&phoneNumber=734.770.2612&email=kortney1234@hotmail.com
  • Kiran Support Team Lead
    Replied on March 18, 2019 at 2:27 AM

    As we check the link, the issue is with the session parameter in the URL is empty which should be causing the issue. Could you let us know how this session link is generated and from which form so that we can take a look and assist you further?

    We will wait for your response. Thank you! 

  • davidbucky86
    Replied on March 18, 2019 at 4:11 PM

    Hi Kiran,

    Below is the form from which the session link is generated. I hope this helps!

    https://form.jotform.com/83606752227156


  • Victoria_K
    Replied on March 18, 2019 at 6:08 PM

    I see that link is supposed to create sessions for field with 'clientEmail' unique name:

    Save and continue later feature not working Screenshot 30

    I can not locate this field on the form, probably field's title/name was changed. If you need to use the following field for sessions, please update the link with its name:

    Save and continue later feature not working Screenshot 41

    Also, please consider setting email field as required on the form, this is to prevent creating blank sessions. To make a field required, please right click on it and select 'Require'.

    If any problem will happen again, please let us know. 

  • davidbucky86
    Replied on March 19, 2019 at 11:34 PM

    That worked! Thank you!!