How to downgrade my subscription to free account

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    Asked on March 18, 2019 at 07:47 AM

    Hi there, I would like to downgrade my account to free account for now. I have manually cancel my subscription, just wanted to make sure it will be downgraded on the date it states. Thank you

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    Answered on March 18, 2019 at 08:46 AM

    As I have checked your account, you have been charged over PayPal for your Bronze Monthly subscription and it seems that you have already scheduled your account to downgrade on the March 29th, 2019. On this date, your PayPal account will not be charged anymore and you can continue using Jotform for free. 


    Just for a reminder, since you have been charged over PayPal, you also need to downgrade your account on PayPal.


    In order to downgrade your subscription, please follow these steps:

    1. Login to your PayPal Account

    2. Find the reference to the latest payment you have made to Jotform

    3. Once found, click the subscription number for that transaction

    4. Now click on the "Cancel Subscription" button and that is it. 


    You can also see the user guide:

    How Can I Cancel My PayPal Subscription?