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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I only want certain files to be uploaded and so edited the list but get an error message

    Asked by mickyscakes on February 08, 2013 at 07:17 AM

    I only want PDF,JPG,JPEG or PNG files to be uploaded but keep getting an error message (see attached).

    I've checked that there are no blank spaces before or between any extension

    Can you help please.

    Thanks

    Page URL:
    http://www.mickys-cakes.co.uk/contact.html

    Screenshot
  • Profile Image

    Answered by jefreylandicho on February 08, 2013 at 07:24 AM

    Based on the image you provided, you attached a file which is JPG where in you only set to accept .jpg and jpeg.  In other words, file extenstion is case sensitive. 

    If the problem still persist, please let me know and we can look at the next possible solutions. Have a good day

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    JotForm Support

    Answered by abajan on February 08, 2013 at 07:26 AM

    @mickyscakes

    Actually, there should be a space after each comma. If you were to insert another upload field into the form and click the Extensions button, you'll see that the default extensions are each followed by a comma and a space (except for the last extension). Please make the change and let us know if it helps.

    Thanks.

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    Answered by mickyscakes on February 08, 2013 at 07:37 AM
    Hi
    I've amended the form properties but still get the same error message. Can you
    help please
    www.mickys-cakes.co.uk/contact.html
    Thanks
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    JotForm Support

    Answered by abajan on February 08, 2013 at 07:42 AM

    @mickycakes

    Since you're using the form's full source code in your page, you'll need to replace it with the updated code from the Embed Form Wizard to effect the change.

    Please see this user guide for the pros and cons of the various embed methods.

    Thanks.

  • Profile Image

    Answered by mickyscakes on February 08, 2013 at 07:42 AM
    Thanks. I took the spaces out as that had been given as the answer to a previous
    post with the same problem. It works now.
    Thanks again.
  • Profile Image
    JotForm Support

    Answered by abajan on February 08, 2013 at 07:43 AM

    Glad we could help.

    Cheers :)