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    I'm having the same problem - keeps telling me that my JPG is not allow

    Asked by mickyscakes on February 08, 2013 at 08:02 AM

    I'm having the same problem - keeps telling me that my JPG is not allowed as only jpg files are allowed!

    formID: http://form.jotformeu.com/form/30383051492348

    Helllllp please.



    This is a re-post of a comment on How to Change the Allowed File Types in the Upload Field

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    Answered by jefreylandicho on February 08, 2013 at 08:06 AM

    Thank you for using Jotform.

    Please be informed that file extension is case sensitive. If you are uploading a file which does not belong to the given extension, it would not be accepted. I would suggest adding it in the upload properties.

    e.g. .JPG   is not the same as jpg

    If the problem still persist, please let me know and we can look at the next possible solutions. Have a good day

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    Answered by pinoytech on February 08, 2013 at 08:11 AM

    Hi,

    I've check your form and I was able to replicate the issue. The issue had something to do with your upload extension. On your upload field Extensions please remove PDF, JPG, JPEG, PNG in order to fixed this issue. 

    Thank you!

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    Answered by mickyscakes on February 08, 2013 at 08:48 AM

    It's working now, thanks (I have a comma and a space after each extension except the last one)

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    Answered by pinoytech on February 08, 2013 at 09:08 AM

    Good to hear that mickyscakes. If you'll need our assistance again, feel free to contact us at anytime.

    Thank you for using JotForm and have a great day!