Whenever I download the PDF of my form, certain feilds are blank or are out of order.

  • travelwishes
    Asked on March 18, 2019 at 1:18 PM

    I am trying to download the PDF of these forms, when i look at the online version...everything is filled in. But once i down it, it is out of order and fields are blank. 

    Jotform Thread 1763993 Screenshot
  • roneet
    Replied on March 18, 2019 at 2:25 PM

    Could you please let us know the Form URL so that we can take a look at it.

    Thanks.

  • travelwishes
    Replied on March 18, 2019 at 2:37 PM

    https://form.jotform.com/CorpAlliances/1allegiant-request-form1

  • Richie JotForm Support
    Replied on March 18, 2019 at 3:56 PM

    To clarify, are you trying to download the submissions as PDF? Or are you trying to download the PDF in the new PDF editor?

    I have checked the form and it is under the account CorpAlliances .

    I have tried to view the PDF in the PDF editor but it seems there is an update.

    Whenever I download the PDF of my form, certain feilds are blank or are out of order Screenshot 20

    Can you please check your PDF editor and let us know if the issue still remains?

    Looking forward for your response.

  • travelwishes
    Replied on March 18, 2019 at 4:32 PM

    how do i get to that pop up?

  • jherwin
    Replied on March 18, 2019 at 6:34 PM

    I tested it on my end and the screenshot provided by my colleague did not show up on my end. However, I've noticed that the fields in your PDF do not match the fields in your online form. Please add the missing fields and replace the field with a blank answer.
    1552948304formfields Screenshot 10

    Guide: How to Customize PDF Submissions Report

    Or you can simply create a new PDF template and set it as preferred PDF report in your notification or autoresponder.
    1552948406new PDF Screenshot 21

    This will create a new PDF report with complete and correct fields.