Whenever I download the PDF of my form, certain feilds are blank or are out of order.

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    Asked on March 18, 2019 at 01:18 PM

    I am trying to download the PDF of these forms, when i look at the online version...everything is filled in. But once i down it, it is out of order and fields are blank. 

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    Answered on March 18, 2019 at 02:25 PM

    Could you please let us know the Form URL so that we can take a look at it.


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    Answered on March 18, 2019 at 03:56 PM

    To clarify, are you trying to download the submissions as PDF? Or are you trying to download the PDF in the new PDF editor?

    I have checked the form and it is under the account CorpAlliances .

    I have tried to view the PDF in the PDF editor but it seems there is an update.

    Can you please check your PDF editor and let us know if the issue still remains?

    Looking forward for your response.

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    Answered on March 18, 2019 at 04:32 PM

    how do i get to that pop up?

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    Answered on March 18, 2019 at 06:34 PM

    I tested it on my end and the screenshot provided by my colleague did not show up on my end. However, I've noticed that the fields in your PDF do not match the fields in your online form. Please add the missing fields and replace the field with a blank answer.

    Guide: How to Customize PDF Submissions Report

    Or you can simply create a new PDF template and set it as preferred PDF report in your notification or autoresponder.
    1552948406new PDF.png

    This will create a new PDF report with complete and correct fields.