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tracycarolynAsked on March 18, 2019 at 6:06 PM
I have set up a paypal form and have customers run transactions with Paypal. Only one of the submissions have generated Transaction ID's (3 Submissions total ) and some have not. I have contacted Paypal and they have no record of the transaction ID#. And suggestions?
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jherwinReplied on March 18, 2019 at 8:04 PM
Are you referring to this form: https://www.jotform.com/build/90657401089157? If yes, then probably your user didn't make a transaction that's why there's no transaction ID generated.
Your payment field is not set as required so they can submit the form without making a transaction or payment.
Please set the PayPal field as required to prevent the user from submitting the form if they did not pay.
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tracycarolynReplied on March 18, 2019 at 8:43 PMIn each submission that was made, each customer claimed they had made a payment that is not showing up in Paypal. I assume that Paypal maybe holding payment for 5-10 days?
Thank you
Tracy Scott
43 Moose Trail
Alberton, Mt. 59820
406-546-7628
[1516843377280_Reflections]
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jherwinReplied on March 18, 2019 at 9:50 PM
I see that they choose an option in the "Choose Workshop" field so I think they have been prompted to pay. To ensure that this will not happen again, please enable your PayPal IPN.
Guide: How to Enable IPN on your Paypal Account
Is your account newly created? I suggest creating a "PayPal business account" that does not give me trouble receiving payments and sending payments.