Those who answer our form don't receive a copy of their answered forms.

  • alveo
    Asked on March 19, 2019 at 1:41 AM

    Please check as they used to get copies - now they don't. Thank you!

  • Nik_C
    Replied on March 19, 2019 at 2:35 AM

    I switched your Autoresponder sender email to:

    1552977305Screen Shot 2019 03 19 at 7 Screenshot 10

    And I tested your form and it worked fine.

    Please check and let us know if you face any problems.

    Thank you!

  • alveo
    Replied on March 19, 2019 at 3:50 AM

    Hi! The submitted form was sent to our Marketing Team's email address but the forms don't get sent to those who fill out the form to order the materials in the list. It's supposed to be sent to both.

    Out team's email address is alveo.marketing@gmail.com. I put my email address ducanes.jerica@alveoland.com.ph in the requester's email item and clicked submit. Tried this twice and on both of our forms but I haven't received the submitted forms on my email address.

  • Nik_C
    Replied on March 19, 2019 at 4:23 AM

    I checked the email logs and emails are sent:

    15529836232019 03 19 9 18 35 Screenshot 10

    Could you please check if the emails didn't end in Junk/Spam folder by any chance?

    Also, please check if the emails are not blocked by your email domain.

    We'll wait for your response.

    Thank you!

  • alveo
    Replied on March 19, 2019 at 4:40 AM

    Hi Nik, noted on this! I tried to submit a form using my gmail account and it worked. Will coordinate with our IT team for the blocked emails. Thank you!