What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms are not directing to paypal

    Asked by ryvonne on February 08, 2013 at 10:38 AM

    This continues to happen and it is preventing us from registering people. We are loosing money can you please check our links. any link that says Girls Getaway as soon as possible.  We are having a registration drive and NO ONE can pay.

     

    thanks

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    Answered by jefreylandicho on February 08, 2013 at 10:46 AM

    Thank you for using JotForm.

    Try enabling Required on the PayPal Field section so user will be force to choose a payment term.

    If the problem still persist, please let me know and we can look at the next possible solutions. 

    Have a good day

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    JotForm Support

    Answered by jonathan on February 08, 2013 at 10:47 AM

    Hi,

    On initial check of your form, I noticed that the payment field is not set as a required field -- it is possible for users to submit your form without filling in the payment field.

    Please correct this and inform us if this is the solution.

    Thanks.

     

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    Answered by ryvonne on February 08, 2013 at 10:49 AM
    I has always worked until today. I will try to figure out what you just
    said, but I really need this fixed.
  • Profile Image

    Answered by ryvonne on February 08, 2013 at 10:51 AM
    It's still not working. Please fix this as soon as possible. we are loosing
    money
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    Answered by jefreylandicho on February 08, 2013 at 11:05 AM

    I have process a manual clear form caches. Can you please try again and see if it works.