What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I do not get an alert on my email, when my form is submitted?

    Asked by Goldshield on February 08, 2013 at 11:09 AM

    For the past few months I have been receiving an alert via my email each time, there is a registration form submitted on my website. Within the last couple of weeks this has stopped. Forms are being submitted, and I get no alert at all. I went into the form edit and did a test email. That worked fine, but when I go on my site, and submit a form it does not show on my email. I am losing clients and money because I have missed training classes that people signed up for, but I never got the notice. This has just started happening very recently. Prior to that it worked great. Please could someone rectify this. Thank you.

     

    Lou Diana

    Gold Shield Investigations, LLC

    Page URL:
    goldshieldinv.com

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    Answered by jefreylandicho on February 08, 2013 at 11:11 AM

    Can you please try to do the following?

    1. Re-embed the form using IFRAME

    2. Clear your browser cache and cookies.

     

    If the problem still persist, please let me know and we can look at the next possible solutions. 

    Have a good day

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    Answered by Goldshield on February 11, 2013 at 04:06 AM

    I have done both of the things suggested and I still receive no alert. I have sent a test email from Jotform with my listed email, and I receive that email, but no alert from my website when the form is submitted. I can not understand how this worked fine for the last few months, and all of sudden it stopped! I would appreciate some help to rectify this as I am missing submissons, which cost me money from lost clients. Thank you. Date: Fri, 8 Feb 2013 11:11:38 -0500
    To: badlt115@hotmail.com
    Subject: Re: I do not get an alert on my email, when my form is submitted?
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    Answered by pinoytech on February 11, 2013 at 05:09 AM

    Hi,

    We apologize for the inconvenience that may have caused. Can you please share to us the URL of your website where your form embedded to investigate the issue and for further assistance?

    Thank you!

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    Answered by onecoolbanana on February 23, 2013 at 09:30 PM

    Hi am having exact same problem, ie test email form pk but actual form submission not received. My web page is www.facebook.com/yummybanoffee. 

     

    Pls rectify the problem. Tq

     

    Rin

    yummybanoffee@gmail.com

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    Answered by pinoytech on February 23, 2013 at 11:29 PM

    @onecoolbanana 

    Hi Rin,

    Your form is working fine on my end upon checking. However, we recommend you to change your form's Sender Email address to noreply@jotform to prevent emails being rejected. Please take a look at this article fore more detailed information to prevent emails not being received.

    If you need further assistance, do let us know.

    Thank you!