What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Lightbox fails with cryptic error

    Asked by Masalamedia on February 08, 2013 at 12:28 PM

    When trying to access my form in Lightbox mode, this error is generated

     

    v8_build_source.js:49: ReferenceError: V8Config is not defined load ( V8Config.CACHEPATH + form_id + '.js' ); ^

     

    SOMETIMES the same error appears when using the PREVIEW function in the Jotform Form Builder (Embed Form-->Lightbox-->Preview)

    Page URL:
    http://masalamedia.net/sandbox/houstongroundangels/

    Screenshot
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    JotForm Support

    Answered by Deygus on February 08, 2013 at 12:34 PM

    We are sorry about this, it is a data replication error that occurs on the server your form is on occasionally which causes that to happen. It should clear up shortly but if it continues please let us know.

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    Answered by Masalamedia on February 08, 2013 at 01:24 PM

    It seems to be ok now. did you take action to correct the problem? Just today, this is the third or fourth "mystery" it-will-clear-up-later issue I've come across. This kind of inconsistent reliability (and all the time it takes to figure out WTF is going on) makes it very hard to develop solutions for my clients using Jotform tools.

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    Answered by jefreylandicho on February 08, 2013 at 01:39 PM

    We apologize for any inconvenience this may have caused. Our developers are always looking for solution to avoid this problem, We can assure you that the realibility of Jotform is well worth it.