Wildly inconsistent formatting in notification email - payment gateway data

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    WISSF
    Asked on March 19, 2019 at 05:50 PM

    My client is unhappy with the way the notification email looks when it includes payment gateway data.

    The barebones notice sent to our comptroller uses basic courier font, but the payment gateway data is all over the place: odd indent, two different fonts, multiple colors, etc.

    Why isn't the default formatting consistent for this data? It makes emails - both internal and public facing - look unprofessional. Having granular formatting control of the elements within that data would be great... but as a starting point, it shouldn't be so messy to begin with.

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    EltonCris
    Answered on March 19, 2019 at 08:01 PM

    Thanks for your feedback.

    It is actually possible to change its style according to your email formatting.

    You need to strip the payment labels by using extra parameters on the payment field variable.

    Here's a guide: https://www.jotform.com/help/231-How-to-Strip-Payment-Labels-and-Separate-Payment-Info-on-Email-Alerts

    If you need further assistance, please let us know.

    Regards

  • Profile Image
    WISSF
    Answered on March 19, 2019 at 09:28 PM

    Thanks for the tip - I'll try that.

    The formatting should be clean and consistent by default, however. It's ultra sloppy looking to have the default display provide such a mish-mash of fonts, colors, alignments.

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    EltonCris
    Answered on March 19, 2019 at 10:33 PM

    Great! Through this method, the fonts and colors should go with your formattings, not the payments fixed style.