Do I need a VPN to use JotForm in China?

  • JUMPfoundation
    Asked on March 20, 2019 at 5:14 AM

    Our China staff tell us that a VPN is now required to use Jotform in China. Is this so? This affects the usability of Jotform and we may have to find another solution then?

  • diana
    Replied on March 20, 2019 at 8:10 AM

    We cannot guarantee that everything will work or everything will not work when the forms are viewed from China.

    The JotForm domain works well in China as of checking using http://www.blockedinchina.net.

    However, some subdomains are not working such as:

    form.jotform.com
    form.jotformpro.com

    But the www prefix appears fine:

    www.jotform.com
    www.jotformpro.com

    If you have a specific form you'd like to check, you can share the link here. Therefore, we can verify if it's working or not.


  • JUMPfoundation
    Replied on March 20, 2019 at 11:43 PM
    Thank you for your reply :-)
    Can you test our online application form, that we use for new applicants
    from all over the world?
    https://form.jotform.me/71102185203441
    If this doesn't work, how do we change it so that it does work and allow us
    to get applicants apply from all countries?
    Lars
    ...
  • jherwin
    Replied on March 21, 2019 at 1:41 AM

    The form works well on my end. What I can suggest is to embed the form on a webpage with a domain that is not blocked in the China firewall.

    I also checked if jotform domains were blocked but it is showing a green status which means that it was not blocked.

    https://viewdns.info/chinesefirewall/?domain=www.jotform.com
    1553146863notblocked Screenshot 10

  • JUMPfoundation
    Replied on March 21, 2019 at 3:43 AM
    Perfect, thank you so much :-)
    Lars
    ...
  • JUMPfoundation
    Replied on May 2, 2019 at 5:43 AM
    Dear Jotform.
    The China Program Director once again reports that the Online Application
    form that we use from Jotform is being blocked in China.
    Is it possible that you check again whether it is still usable within China?
    Best regards,
    Lars
    ...
  • jherwin
    Replied on May 2, 2019 at 6:58 AM

    Hey Lars - I just checked it and it still works.

    https://www.jotform.com
    https://www.jotformpro.com
    https://eu.jotform.com/