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    New entries are not showing up in Inbox or on linked Google Spreadsheet

    Asked by CSSTreasurer on February 08, 2013 at 01:41 PM

    But they have been transmitted to my e-mail address per the notification setting.

    Is there a problem, or just a time lag in how long till they show up?  It has been about 45 minutes since the notifications arrived.

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    JotForm Support

    Answered by EduardoMendez on February 08, 2013 at 02:09 PM

    Hi there, 

    Thank you for bringing this to our attention.  I have forwarded the issue to our dev team for investigation. They will update this thread as soon as the are any news on the matter.

    Meanwhile, please remove the integration and re-integrate from scratch, This should add all the records to a new sheet.  
    Also, you may like to consider our HTML listing report for a spreadsheet formatted back-up.  The listing is updated with new entries and can be embedded on a form or a web page.

    Here is a gudie to help you with that:

    http://www.jotform.com/help/209-Create-an-HTML-Table-Listing-Report 

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    Answered by CSSTreasurer on February 08, 2013 at 03:09 PM

    I tried removing integration and re-integration as you suggested, and the problem remains.

    Note -- it is not just that the entries don't show up in the Google spreadsheet.  They are not even showing up in the Jotform Inbox or in the list of submissions!  Even though I am getting e-mail from noreply@jotform.com> via amazonses.com.

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    JotForm Support

    Answered by EduardoMendez on February 08, 2013 at 04:28 PM

    Thank you for bringing this to our attention.

    Can you please include an image of your e-mails and also submission page results?

    This will be forwarded directly to our dev team for further investigation.

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    Answered by canerbalci on February 13, 2013 at 02:45 AM

    hi CSSTreasurer, 

    the problem with the gdocs integration should be solved. can you please drop a line here if your problem persists?

    sorry for the inconvenince.