Question title not showing up on submission email

  • Profile Image
    PWCamp
    Asked on March 20, 2019 at 11:52 AM

    Hi, I have a problem where on the submission email I receive one of the question titles is showing up as "Type a question" instead of the title that is shown in the editing area for that form. I believe the guest see the correct question title. Is there a way to change the title that is shown in the submission email?


    Attached is a screenshot of the email we received. The question is the 9th one.

    The form is call "Reservation Request Form" in our account.

    Thanks for your help.

    Screenshot
  • Profile Image
    ashwin_d
    Answered on March 20, 2019 at 01:49 PM

    If you have added the question label correctly in form, the best way to solve this problem is to delete the existing email alert and add a new one. The following guides should help you:

    Delete existing email alert: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder  

    Add new email alert: https://www.jotform.com/help/25-Setting-up-Email-Notifications  

    Hope this helps.

    Do try it out and get back to us if you have any questions.