Credit Card Charged

  • dropdonuts
    Asked on March 20, 2019 at 2:49 PM

    Hi,

    I received an email saying that my plan has been upgraded and changed to Bronze. I was charged $19 but I did not authorize this. I also did not upgrade my plan. I logged in and my account still has me under the free plan. Can you please issue a refund? Thank you.

  • Jeanette JotForm Support
    Replied on March 20, 2019 at 3:48 PM

    You have another username mymagspread that was upgraded back in Feb., please be aware that all of our subscriptions are renewed automatically, unless you manually cancel. This subscription INT190319-7330-77509B was canceled for this account and a refund was given.