IP address banned - Client unable to register.

  • jmccarthy
    Asked on March 20, 2019 at 3:44 PM

    Hello,

    We recently had an issue where a client was unable to fill out a form due to their IP address being "banned for a phishing attempt". How can we resolve this? I've attached a screenshot of the issue from the client. Thanks!

    Jotform Thread 1766991 Screenshot
  • Bitia JotForm Support
    Replied on March 20, 2019 at 4:16 PM

    The IP address has been whitelisted.

    If you need further assistance, feel free to contact us.

    Thank you.