IP address banned - Client unable to register.

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    jmccarthy
    Asked on March 20, 2019 at 03:44 PM

    Hello,

    We recently had an issue where a client was unable to fill out a form due to their IP address being "banned for a phishing attempt". How can we resolve this? I've attached a screenshot of the issue from the client. Thanks!

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    BitiaP
    Answered on March 20, 2019 at 04:16 PM

    The IP address has been whitelisted.

    If you need further assistance, feel free to contact us.

    Thank you.