Change Credit Card Information that is on file

  • ODWPhila
    Asked on March 20, 2019 at 4:16 PM

    Hello,

    Our office credit card was cancelled due to suspicious activity and we now have a new credit card that I would like to have our $19.00 monthly fee applied to.  Please let me know how this can be taken care of as soon as possible.  I do not want our subscription to be cancelled.  Thank you.

  • Jeanette JotForm Support
    Replied on March 20, 2019 at 6:41 PM

    To update your credit card please follow these instructions:

    Go to the Billing section in your account and at the Payment Method option, click on "change credit card" button.

    Change Credit Card Information that is on file Image 1 Screenshot 20




    A screen should appear so you can enter the new credit card
    1512668934Stripe changepaymentmethod Screenshot 31