What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions are being submitted but they are not appearing on my online account

    Asked by luzluna on February 08, 2013 at 03:40 PM

    Randomly today i stopped recieving submissions, i was using the free version and assumed that i had used up all my reports. So i upgraded to a paid version for 10 dollars a month but still i do no seem to be able to recieve any submissions no matter how mant times i attepmt submitting any of my forms. I need an answer as soon as possible as my business depends on your service

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    JotForm Support

    Answered by Mike_T on February 08, 2013 at 03:54 PM

    We are very sorry for the inconveniences caused.

    We had a slight replication issue, so submissions were delayed. The problem should be already resolved. Please re-check this from your side.

    If you need any further assistance please let us know. We will be happy to help.