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KathyAsked on March 21, 2019 at 9:08 AM
Would like someone to contact me about cancelling our subscription.
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Richie JotForm SupportReplied on March 21, 2019 at 9:53 AM
To clarify, are you referring to the account under the username johnmriemen ?
The account subscription is under our grandfathered premium monthly. Do note once you cancel this subscription we cannot offer this plan back as it is not available anymore in our pricing page.
We can cancel your subscription or you may cancel it by following this gudie:-How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free
May we know the reason why would you like to cancel your subscription? Do you need assistance in creating your form?
Looking forward for your response.
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KathyReplied on March 21, 2019 at 10:43 AMYes that is correct
Kathryn Hughes
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Manager of Purchasing & Print Procurement
Lanmark360
804 Broadway
West Long Branch, NJ 07764
P 732-389-4500
F 732-389-4998
www.lanmark360.com
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Richie JotForm SupportReplied on March 21, 2019 at 10:57 AM
Thank you for clarifying the account.
You may check my reply above regarding the subscription cancellation and if you have further questions, let us know.
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KathyReplied on March 21, 2019 at 11:43 AMPlease cancel this account we do not need this service anymore. Please confirm that you have canceled – thank you
Kathryn Hughes
_____
Manager of Purchasing & Print Procurement
Lanmark360
804 Broadway
West Long Branch, NJ 07764
P 732-389-4500
F 732-389-4998
www.lanmark360.com
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KathyReplied on March 21, 2019 at 12:43 PMHi – so do I need to cancel or can you cancel it for me?
Kathryn Hughes
_____
Manager of Purchasing & Print Procurement
Lanmark360
804 Broadway
West Long Branch, NJ 07764
P 732-389-4500
F 732-389-4998
www.lanmark360.com
... -
Richie JotForm SupportReplied on March 21, 2019 at 12:48 PM
We can cancel the subscription for you. However, we need you to login to your account johnmriemen and request for the subscription cancellation.
You may also cancel the subscription at your end by following this guide:-How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free
If you opted to cancel the subscription at your end, the subscription will not be billed on the Next Billing date. However, your account will stay in the paid status until the period end.
Hope this information helps.