We are not receiving responses from our forms.

  • Profile Image
    Jmalmberg
    Asked on March 21, 2019 at 11:24 AM

    We are not receiving emailed responses from our forms. We have tried using the built in Jotform email and adding Amazon SES SMTP. Neither work.

    Is there something that we are missing here?

  • Profile Image
    gerardw
    Answered on March 21, 2019 at 01:12 PM

    I tried to replicate the issue but I did not face any issue in getting the Email notification.

    I suggest you to please follow the below guide and Recheck all the possible reasons:

    Why-Am-I-Not-Receiving-Email-Notifications

    Since the emails are being sent using your own email address, we request you to check the SMTP settings on the account.

    You may also check the email history log of your account by following the guide below:

    How-to-View-All-Your-Form-Email-History

    Please get back to us if the issue still persists. We will be happy to assist you further.