Can we complete HIPAA forms over the phone for our clients?

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    Eric 
    Asked on March 21, 2019 at 02:12 PM

    Hi,

    Is it possible to complete HIPAA forms over the phone on our client's behalf? 

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    Richie_P
    Answered on March 21, 2019 at 03:40 PM

    To clarify, do you want to complete the form your customer filled? This could be done by editing the user's form.

    Guide:https://www.jotform.com/help/325-How-to-Edit-Submissions-Made-on-Your-Forms

    For more information regarding HIPAA forms, you may check this link:https://www.jotform.com/hipaa/

    Please give it a try and let us know if this fits your requirement.

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    Eric 
    Answered on March 21, 2019 at 04:21 PM

    Hi Richie,

    To answer your question: No.


    A company employee would be on the phone with the customer, then ask the customer all the questions, and complete the form. The customer would never see or interact with the form at all. 



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    Mike
    Answered on March 21, 2019 at 07:00 PM

    Technically this is possible. A HIPAA form can be securely submitted by a company employee.

    However, I am forwarding a ticket to our next level support to see if we can get information on how this aligns with the PHI data transmission over the phone. We will let you know if we have any more information on this.