Unable to login to account I believe I have already updated the account email address

Hello,

I am unable to login and am pretty sure I'm using the correct info, when I attempt to reset the login info by entering my email address no email comes through, I checked spam and it's not there either.

Can you please assist as there is critical info that I need to get as soon as possible

406.209.7976 the number I can be reached at 

All I could fin is a guest account which is empty.  Do you have the link to any form you created?

https://form.jotform.com/82957192846169
Adam Farr
Director of Business Development
Big Sky Vacation Rentals
406.209.7976
...

The email associated with that account is mmaus@bookbigsky.com. Please reset your account password using that email.

Guide: How to reset the password

That was the original email on the account, when I took over the JotForm account I changed the email address to afarr@bookbigsky.com Please look into the account linked to this email address, I was using it for a couple weeks after changing the email address, now I can’t log in
Adam Farr
Director of Business Development
Big Sky Vacation Rentals
406.209.7976
...

I have checked the account linked with afarr@bookbigsky.com and it is a guest account. I do not see any other account linked with this email address.

Let me know if you have any further questions.

This can’t be right, after changing the account email address to affar@bookbigsky.com I used the account for weeks and received multiple surveys from my clients, this data has to exist somewhere. What does a guest account even mean?
The previous account email address associated with the account was mmause@bookbigsky.com belonging to Meghan Maus, but when she tries to reset her password using this email it won’t let her. If I need to put her in contact with you let me know.
Please advise as there is very valuable information in this account that I need to retrieve. Thank you
Adam Farr
Director of Business Development
Big Sky Vacation Rentals
406.209.7976
...

A guest account is what we referred to as an unregistered account. Your email address (afarr@bookbigsky.com) is not associated with any registered account and is just linked to a guest account.

I see that the username of the ahpafarr account was recently changed from MeghanMaus. You may contact the original owner of the account and ask her to do a password reset using her email address — m***s@b**k****ky.**m

Also, can you tell us how are you accessing the submissions made to the forms in the ahpafarr account, please? Perhaps you can provide us the details of the latest submission?