PDF editor not saving my changes

  • tsdosanjh
    Asked on March 21, 2019 at 4:19 PM

    Hi

    I have designed a custom pdf to be attached to the emails sent out by jotforms but underneath the custom pdf I keep getting the original default pdf design showing up.  I've tried deleting many times but everytime I leave the pdf to go back to my form then come back to the PDF editor the original default PDF is there under the PDF I have designed.

  • jherwin
    Replied on March 21, 2019 at 6:27 PM

    I checked your PDF report and I'm only seeing one here. Could you please show us a screenshot of the PDF report/design that shows up in your email?

    Guide: How to Post Screenshots to Our Support Forum

    I also cleared your form cache in an attempt to fix the issue. Please try to make changes and see if the issue persists.