My form wasn't sending emails to me. My senders receive confirmation but no email sent.

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    souli604
    Asked on March 16, 2011 at 06:04 PM

    I hadn't been receiving emails from one form for a couple of weeks. Confirmations were sent to senders but no email sent to me. I noticed this yesterday and created a new form.

    Couldn't find the old form in either of my 2 accounts, is this because I could have created the form without registering?
    What happened to the emails that were sent? Is there a way to track them down or are they kept anywhere?

    Please help! Thank you.

  • Profile Image
    mliz
    Answered on March 18, 2011 at 03:34 AM

    Hi there,

     

    Can you post the url of the old form which was having a problem with email
    notification. If it was created using a guest account [without registration] then
    it would not automatically appear on your JotForm account.

    Aside from the email notification all submissions are stored
    also within the JotForm server you can retrieve and download it as csv or excel file.

     

    Regards,
    Mliz