What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form wasn't sending emails to me. My senders receive confirmation but no email sent.

    Asked by souli604 on March 16, 2011 at 06:04 PM

    I hadn't been receiving emails from one form for a couple of weeks. Confirmations were sent to senders but no email sent to me. I noticed this yesterday and created a new form.

    Couldn't find the old form in either of my 2 accounts, is this because I could have created the form without registering?
    What happened to the emails that were sent? Is there a way to track them down or are they kept anywhere?

    Please help! Thank you.

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    JotForm Support

    Answered by mliz on March 18, 2011 at 03:34 AM

    Hi there,


    Can you post the url of the old form which was having a problem with email
    notification. If it was created using a guest account [without registration] then
    it would not automatically appear on your JotForm account.

    Aside from the email notification all submissions are stored
    also within the JotForm server you can retrieve and download it as csv or excel file.