What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form submission count for sub account forms

    Asked by john lang on February 08, 2013 at 05:16 PM

    I was testing a sub form, it keeps changes perfectly between forms but i submitted a few and it doesnt show up in the account for neither the sub account nor the primary account. Am i missing something?

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 08, 2013 at 09:46 PM


    The problem seems to be related with the data replication delay issue occurs recently but it should now be resolved.

    Would you mind making a test again? See if that works now.

    If the problem isn't yet resolved, I would suggest to clear your browser's cache. If that doesn't still help, provide to us the form URL so we can check it further.


  • Profile Image

    Answered by JZL003 on February 08, 2013 at 10:18 PM

    Yes it works perfectly now, for anyone that is viewing this thread it increments the sharer not the sharee's submission limit

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 08, 2013 at 10:19 PM


    Thanks for the details.