- NovelistAsked on February 08, 2013 at 05:57 PM
I have a problem: In my form I need my customers to upload a file, which is an important document. I need to have it with the other data thats why the upoad is required in order to send the from. But now I have had the third reservation in a row without that document attached to it. Why?
Did they use a file-format that your software can't read or how did my customers send the file out without uploading, since it is a required option. I hope you can help me.
- JotForm SupportEltonCrisAnswered on February 08, 2013 at 10:28 PM
You can mark the file upload field unrequired. Just edit your form in the form builder, click the file upload field and click on "Requred"on the tool bar to turn it off. Check this screen.