The users cannot fill out form

  • Profile Image
    thedancersedgepa
    Asked on March 21, 2019 at 11:35 PM

    Hi when my visitors click on the boxes to fill in info about themselves it’s not working 

    the form like flashes but nothing happens to bring up keyboard or marker to type ? 

    Only just started happening 

    thanks 

  • Profile Image
    ivy
    Answered on March 22, 2019 at 03:00 AM

    I'm guessing you're talking about your form with the name "2019 Enrolment Form". 

    I tried to fill your form out. I could not replicate any problem on my end. Please check the following screencast:

    1553237762test-submission-123.gif

    Moreover, I've cloned your form (81624171956865) and I've sent a test submission. The issue might be temporary.

    1553237986Screen Shot 2019-03-22 at 09.5

    Other than this, we would like to ask you if you have embedded any form into your website or if this is not the form you are mentioned, please provide us the name or id of your form.

    We will be waiting for your response. 

    Please let us know if you need further assistance.

     

  • Profile Image
    thedancersedgepa
    Answered on March 24, 2019 at 06:43 AM
    Hi. I had it embedded on website and wasnt working I just took it off and put a link and its working
    Must be something to do with embedding on website
    Thanks
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  • Profile Image
    Victoria_K
    Answered on March 24, 2019 at 08:27 AM

    I can suggest to try embedding form using its iframe code, this method should work for most web platforms. Here is how: Getting-the-Form-iFrame-Code

    We will be glad to assist if you need more help, just let us know.